These are Honeybee Clay policies. If you read though and don't see an answer to your question, email us at email@example.com and we will try to get back with you as soon as possible!
Refund and Return Policy
Earring returns will be handled on a case by case basis.
Please email firstname.lastname@example.org for any order inquiries or refund/return requests for your earrings!
Honeybee Clay Makers Hive returns (cutters, tools, clay, etc.) will be accepted if you are unhappy with your cutters. Cutters must be unused, free of clay, and in new condition. Customer is responsible for shipping and ensuring cutters are returned to me safely in new condition. If cutters are returned to us and have been used, refund will not be sent.
Refunds will not be given for cutting edge complaints. Each of our cutters is designed to cut thousands of times and be strong every time. They are not meant to be the sharpest, they are meant to be the strongest.
Each cutter containing a stamp inside is designed to be used with the 3-4mm thick slabs of clay. Returns and refunds will not be given for stamp thickness complaints.
Clay returns will not be accepted for any reason.
If cutters are returned, you will be removed from the HCMH group. This group is a free group in which we have sole membership decisions over. We reserve the right to remove you from the group for any reason at any time-- your cutter purchase is not a group membership purchase.
Please allow 7-21 business days for your item to be shipped.
Business days are Monday-Friday excluding federal holidays.
Once your product has left my possession and entered the possession of the US Postal Service or other shipping providers, I am no longer responsible for the item. You should contact USPS at +1 (800) 275-8777 for any questions or updates concerning your package. You will need the tracking number provided by me, via e-mail when you purchased your item. If you do not enter an e-mail when purchasing your items, I have no way to send you this information. If you do not enter an e-mail and you need your tracking number, you can e-mail us at email@example.com and we will see if we can fix your issue. There are no guarantees that we can give you a tracking number once it has left our production facilities.
We reserve the right to resell and replicate any custom orders. Once we have made or spoken of the requested piece, it is now property of Honeybee Clay. We reserve the right to replicate, resell, or advertise the custom piece. Your rights to the intellectual and physical property are transferred to Honeybee Clay to replicate and resell as desired once they have been conveyed to Honeybee Clay.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, or the method of payment you choose), email address, and phone numbers. We refer to this information as “Order Information”.
We store your purchase history and your page vists.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- For email and newsletter subscribers.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, please contact us by e‑mail at firstname.lastname@example.org